Refund policy

Returns & Refunds 

We hope you love your Luzza Studio piece — but if something’s not quite right, we’re here to help.

Returns

You have 30 days from the day you receive your order to request a return.
To be eligible, items must be:

• Unworn and unused

• In their original packaging

• With tags (if applicable)

• Accompanied by proof of purchase

To start a return, email us at hello@luzzastudio.com.
We’ll send you the return address and instructions.
Please note: items sent without prior contact won’t be accepted.

Damaged or wrong items

Please check your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours and we’ll fix it right away.

Non-returnable items

We do not accept returns on:

• Sale items

• Gift cards

• Custom or personalized pieces

If you're unsure whether your item is eligible, just email us and we'll clarify.

Exchanges

We don’t offer direct exchanges.
If you'd like a different item, simply return your original and place a new order once your return is accepted.

EU Cooling-Off Period

If your order is shipped to the EU, you’re entitled to a 14-day cooling-off period by law.
This means you can return your item within 14 days for any reason — no questions asked.
Items must be returned in unused condition with original packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.
If so, your original payment method will be refunded within 10 business days.
Bank processing times may vary.

If more than 15 business days have passed since your refund was approved, contact us at hello@luzzastudio.com.

✨ We’re here to make things right — always.